My company

Company data

• How is my company profile displayed as a subcontractor?
• How can I edit the company information in my company profile?
• How can I update my company’s general information, logo, or terms and conditions?
• How do I optimize my company profile?
• How can I add additional documents and images?

Contacts

• How can I select a contact person for future messages?
• How can I manage the contacts in my company profile?
• How can I customize my signature?

References

• How can I add reference projects, certificates, quality labels, and industry associations?
• How do I add reference projects?

Billing & contract

• How can I access features that are not included in my package?
• How can I change my subscription?
• Contracts & Billing: Frequently Asked Questions
• How can I downgrade to a less comprehensive subscription or cancel my subscription?
• Where can I find my invoices and billing information?
• How can I upgrade my free subscription?

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Users

• I would like to add a user. How can I do that?
• Who is our (sub)administrator, who can add users, and who can switch between which locations?
• My colleague is leaving to work somewhere else. What should I do with his profile?
• I would like to be added as a user on 12Build.
• Additional security options for key users and group administrators

External parties

• How can I add an external party to projects?

Organization

• How do I set up single sign-on (SSO) to log in?