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My colleague is leaving to work somewhere else. What should I do with his profile?

In this article, you will learn how to manage the account of a departing colleague within 12Build. You will find out how to deactivate or delete a profile and what additional steps are required if the colleague is a sub-administrator.

What will you find in this article?

  • User overview: Where to find the list of active colleagues.

  • Deactivate or delete an account: The procedure for revoking a colleague’s access.

  • Demote sub-administrators: How to revoke administrative privileges before deleting an account.

Summary

As an (sub)administrator, you can set accounts to inactive or permanently delete them via user management. Note: Subadministrators must first be demoted to a 'regular user' before the option to delete or deactivate becomes available.

Requirements and target audience

This article is intended for (sub)administrators of 12Build. Only users with these permissions have access to the settings to modify or delete colleagues’ accounts.

User overview

To edit an account, you must first navigate to the list of all users within your organization.

  1. In the main menu, go to the Gebruikersbeheer section.

  2. Search the list for the name of the colleague who is leaving the company. 

Delete or deactivate user

Once you have opened the colleague’s profile, you have two options for managing their access.

  1. Deactivate: Use this option if you want to block access but retain this user’s historical data.

  2. Delete: Use this option to completely remove the account from your location’s list. 

Demote sub-administrators

It is not possible to delete a sub-administrator directly. You must first change their role.

  1. In the sub-administrator’s profile, click the “Make User” button. This will revoke their administrator privileges. 

  2. Once the role has been changed to a regular user, the buttons to delete or deactivate the user will appear.

  3. Perform the desired action to complete the process.

Frequently Asked Questions (FAQ)

Question: What is the difference between deleting and deactivating? Answer: When deactivated, the user remains in the database but can no longer log in. When deleted, the link to the location is completely severed. This is often necessary to free up a license slot for a new colleague.

Question: Can I reactivate an account later? Answer: An inactive account can usually be reactivated by an administrator. A deleted account often needs to be recreated.

Troubleshooting

  • Symptom: The "Delete" button is grayed out or not visible.

    • Cause: The person in question still has the role of sub-administrator.

    • Solution: First click the "Make User" button to lower their permissions, after which the delete button will become active.

  • Symptom: I cannot delete the administrator of my location.

    • Cause: There must always be at least one administrator, or you do not have sufficient permissions to modify this specific administrator.

    • Solution: Contact your organization’s main administrator or 12Build support if the main administrator role needs to be transferred.