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Who is our (sub)administrator, who can add users, and who can switch between which locations?

In this article, you will learn how to identify who the (sub)administrators are within 12Build, how to assign these roles, and how to manage access to different locations. Understanding this hierarchy is essential for effective management of projects and user permissions.

What will you find in this article?

  • Understanding roles: Identifying administrators, sub-administrators, and regular users.

  • Making someone an (sub)administrator: The steps an administrator must take to delegate permissions.

  • Location access: How to grant colleagues access to different locations within the organization.

  • Additional permissions: An overview of what an (sub)administrator can do that a regular user cannot.

Summary

Each location has one administrator who can appoint sub-administrators. (Sub)administrators have full control over projects, user management, and company settings. Users without these permissions are limited to the access granted to them by their (sub)administrator.

Prerequisites and target audience

This article is intended for all 12Build users. Specific actions, such as appointing sub-administrators or changing branch access, can only be performed by individuals who already hold the role of administrator.

Who is our (sub)administrator?

If you do not possess administrator rights yourself, you can consult the system to determine the appropriate contact for additional rights.

  1. Navigate to Project > Project Settings > Access Rights.

  2. Look at the icons next to your colleagues’ names:

    • Icon next to number 5: This is the Administrator.

    • Icon next to number 4: This is a Sub-administrator.

    • No icon: This is a regular user. 

Making someone an (assistant) administrator

Only an administrator can assign this role to other colleagues within the branch.

  1. Navigate to Company Profile (1) and select User Management (2).

  2. Locate the user you wish to promote.

  3. Use the settings to change the role to Sub-administrator (icon 4) or Administrator (icon 3). 

What additional capabilities does a (sub)administrator have?

  • View, edit, and manage all projects.

  • Create new users and set their permissions.

  • Adjust company settings in the Company Profile and under Settings.

Switch between locations

Administrators can determine which locations a colleague is allowed to work in.

  1. In User Management, click on the relevant user.

  2. Select the Locations tab.

  3. Check the locations to which the colleague should have access. 

Note: If a location appears light gray or you cannot check a box, you do not have administrative rights for that specific location. If a location is missing entirely, please contact us at support@12build.com or via chat.

Frequently Asked Questions (FAQ)

Question: Can a sub-administrator also remove another sub-administrator? Answer: Yes, sub-administrators generally have the same user management rights as the main administrator, provided they have access to the same location.

Question: How can I restrict a new user’s project permissions? Answer: As an (assistant) administrator, you can do this via the Project Access and Project Permissions tabs in the relevant user’s profile.

Troubleshooting

  • Symptom: I don’t see the “Company Profile” menu.

    • Cause: You have the rights of a regular user.

    • Solution: Contact the (sub)administrator of your location (found via Project Settings) to have your permissions adjusted.

  • Symptom: I cannot add a colleague to a specific branch.

    • Cause: You do not have administrative rights for that location, or the location has not yet been created in 12Build.

    • Solution: Send an email to support@12build.com to verify whether the location can be linked to your account.