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How can I downgrade to a less comprehensive subscription or cancel my subscription?

In this article, you will learn how to request a downgrade of your current 12Build subscription to a plan with fewer features or how to cancel your contract entirely.

What will you find in this article?

  • Requesting a downgrade or cancellation: How to submit an official request via the platform.

  • Process and follow-up: What happens after you submit the form.

Summary

If you wish to switch to a less comprehensive subscription or terminate your contract, you must submit a request via your company profile. Upon receipt of the completed form, 12Build will contact you to process the change administratively.

Terms and Target Audience

This article is intended for administrators responsible for the contractual agreements with 12Build. Please take into account the contract terms and notice periods as specified in your current agreement.

Request a downgrade or cancellation

You can change your contract status using a central request form in your account.

  1. Navigate to the subscription settings in your company profile.

  2. Locate the option to change or cancel your subscription.

  3. Fill out the form completely. Here you can specify the following:

    • Whether it is a downgrade (fewer features) or a full cancellation.

    • The reason for the change. 

  4. Click the button to submit the request.

What happens next?

Once 12Build has received your request, the following steps will be taken:

  • Contact: A representative will contact you to review the request.

  • Processing: Your request will be reviewed based on your contract terms and the notice period.

  • Management: During this conversation, you can ask any remaining questions about access to your data after the change.

Frequently Asked Questions (FAQ)

Question: Can I cancel my paid subscription immediately? Answer: The processing of your cancellation or downgrade depends on the contract term and the notice period specified in your agreement.

Question: Will I retain access to my projects after a downgrade? Answer: If you downgrade to a less comprehensive plan (such as the free subscription), you will lose access to the specific paid features. Your Customer Success Manager can tell you exactly which data will remain available.

Troubleshooting

  • Symptom: I cannot locate the cancellation form in my menu.

    • Cause: You may not have the appropriate administrator permissions to view or request contract changes.

    • Solution: Contact your account’s main administrator or use the Chat button at the bottom right of the screen to request immediate assistance from the Support team.