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I would like to be added as a user on 12Build.

In this article, you will learn how to access the 12Build platform as a new user. You will find out who has the authority to add you and what to do if you do not know who the administrator is within your organization.

What will you find in this article?

  • Becoming a user: How to submit a request to gain access to the system.

  • Administrator role: Who is responsible for user management within your company.

  • Support: What to do if the internal administrator is unknown.

Summary

To be added as a user to 12Build, you must contact your company’s (sub)administrator. They have the permissions to create new accounts, allowing you to request proposals and manage projects on your own.

Terms and Target Audience

This article is intended for employees who do not yet have their own login credentials for 12Build but would like to use the platform. Only an existing (sub)administrator within your organization can assign new user licenses.

How do I get added?

User management within 12Build is decentralized, which means your company handles this internally.

  1. Identify the administrator: Determine which individual within your organization holds the role of (sub)administrator. This is typically a department head, IT manager, or senior estimator.

  2. Request access: Ask the administrator to add you as a user. They can do this directly via the user management menu in their own account.

  3. Activation: Once the administrator has added you, you will automatically receive an email to activate your account and set a password. 

Who is my administrator?

In a large organization, it may not be immediately clear who holds the administrator rights for 12Build.

  • Internal Inquiry: Ask your immediate colleagues who are already using 12Build who created their accounts.

  • Contact Support: If you really don’t know, send an email to support@12build.com.

  • Investigation: Include your company name in your email. Our support team will then find out who the registered (sub)administrator is so you can reach out to the right person.

Frequently Asked Questions (FAQ)

Question: Can 12Build add me as a user directly? Answer: No, for security reasons and due to contractual agreements, only the (sub)administrator of your own company may add new users to the company profile.

Question: Can a sub-administrator also add other users? Answer: Yes, both the main administrator and the sub-administrator have the authority to manage user accounts and grant access to new colleagues.

Troubleshooting

  • Symptom: The administrator says I’ve been added, but I haven’t received an email.

    • Cause: The activation email may have ended up in the spam folder, or there may be a typo in the email address.

    • Solution: Check your junk mail folder. If the email isn’t there, the administrator can verify the email address and resend the invitation.