Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

How can I access features that are not included in my package?

In this article, you will learn how to access features within 12Build that are not currently included in your package. Depending on your role within the organization, you can either upgrade immediately or submit a request to your administrator.

What will you find in this article?

  • Request access: How to request additional features as a user without administrator rights.

  • Upgrade immediately: The procedure for administrators to expand the package.

  • Package overview: Where to find information about the various available packages and their features.

Summary

Should you encounter a feature that is not included in your current package, you can take immediate action via an information page or bar. Administrators can request an upgrade from their Customer Success Manager, while other users can send a notification to their administrator.

Terms and Target Audience

This article is intended for all 12Build users who want to expand their work with additional tools. The visibility of contract information and the ability to upgrade are reserved for (group) administrators.

Getting access as a user (not an administrator)

If you wish to utilise a feature for which you do not have permissions, you can notify the person in charge within your company.

  1. Click the "Request Now" button or the "Request Access" link next to the relevant feature.

  2. If necessary, write a brief explanation of why you need this functionality.

  3. Click Send. 

Your administrator will immediately receive a notification of your request to review it.

Getting access as an administrator

As an administrator, you can initiate the procedure to upgrade the package for the entire organization.

  1. Click the blue "Upgrade Now" button or the "Upgrade" link.

  2. Enter your contact information in the form that appears.

  3. Click "Submit." 

Your personal Customer Success Manager will then contact you as soon as possible to discuss the options.

What packages are available?

For an overview of all options within 12Build, please refer to the contract information.

  1. Navigate to Company Details in the menu and select Contract & Billing.

  2. View your current active contract on the Overview tab.

  3. Go to the Packages tab for detailed information about other packages and their features. 

Note: This information is visible only to administrators. If your company is part of a group, only the group administrator can view this data.

Frequently Asked Questions (FAQ)

Question: How do I know who the administrator is within my company? Answer: You can see this in the list of contacts within your company profile. The individuals with administrator rights are specifically marked there.

Question: Can I test a feature before we upgrade? Answer: Please contact us via the chat button at the bottom right of your screen. Your Customer Success Manager can advise you on the options for a demo or trial period.

Troubleshooting

  • Symptom: I do not see the “Contract & Billing” menu.

    • Cause: You do not have administrator rights, or your company is part of a group management setup.

    • Solution: Contact your internal administrator to request information about the package.

  • Symptom: I clicked "Request Now," but I have not received any response.

    • Cause: The notification is pending review by your administrator. 12Build cannot expedite the process without their approval.

    • Solution: Check with your administrator internally to see if they have received your request and can process it.