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How do I set up single sign-on (SSO) to log in?

In this article, you will learn how to enable Single Sign-On (SSO) for your organization as a group administrator. By linking SSO to Microsoft 365 or Google accounts, you will simplify user management and enhance security within the platform.

What will you find in this article?

  • Enabling SSO: How to set up the integration with external applications.

  • Managing login options: The difference between optional SSO and SSO as the only login method.

  • Verifying usernames: What to consider before making SSO mandatory.

Summary

You configure SSO via the Organization tab in the company profile. You can choose to offer SSO as an additional login option or make it the only method, meaning users can only log in with their Microsoft or Google account.

Requirements and target audience

This article is intended exclusively for group administrators. To set up SSO, you must have access to the organizational settings of your company profile.

Set up SSO

Follow these steps to activate the integration with Microsoft 365 or Google:

  1. In the main menu, go to Company Profile.

  2. Click the Organization tab.

    Note: If you do not see this tab, you do not have group administrator rights. Contact us via chat or support@12build.com to determine who in your organization holds these rights.

  3. Locate the Single sign-on (SSO) section.

  4. Select the Yes option under 'Single sign-on (SSO)'. 

  5. From this point on, users have a choice: they can log in with their Azure or Google account, or the regular way with their 12Build password.

Require SSO as the only login option

Do you want to tighten security and require users to log in via the central company account?

  1. First, verify that all your colleagues’ usernames in 12Build exactly match their business email addresses.

  2. Return to the Organization tab.

  3. Select Yes for the option “SSO as the only login option.” 

After this change, users will no longer be able to log in with a manual 12Build password.

Frequently Asked Questions (FAQ)

Question: Which accounts can we use to log in via SSO? Answer: 12Build currently supports integrations with Microsoft 365 (Azure AD) and Google accounts.

Question: What happens if a username does not match the email address? Answer: In that case, the SSO connection will fail because the system cannot match the external identity with the user in 12Build. Ensure these details are identical before enabling SSO.

Troubleshooting

  • Symptom: A colleague can no longer log in after SSO has been made mandatory.

    • Cause: The email address of their Microsoft or Google account differs from the username set in 12Build.

    • Solution: Update the username in 12Build so that it exactly matches the user’s work email address.

  • Symptom: The “Organization” tab is not visible in my profile.

    • Cause: You are set up as a (sub)administrator at the branch level, but not as a group administrator for the entire organization.

    • Solution: Contact 12Build support to verify who the group administrator is or to have your permissions expanded.