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Contracts & Billing: Frequently Asked Questions

In this article, you will find answers to the most frequently asked questions about your invoices, your current subscription, and managing your billing information within 12Build.

What will you find in this article?

  • Viewing invoices: How to search for and download invoices in the platform.

  • Subscription status: Checking which package and which additional options are currently active.

  • Editing details: How to update your billing information yourself.

Summary

You manage all your financial matters via the Contract & Billing menu. Here you can download invoices that you also receive by email, view your current subscription plan, and immediately update your billing information for future invoices.

Terms and Target Audience

This article is intended for administrators of a 12Build account. You need administrator rights to access the financial tabs in the company profile.

Where can I find my invoices?

Invoices are sent by default to the email address we have on file, but are also always available in your account.

  1. In the main menu, go to Company Profile.

  2. Select the Contract & Billing option.

  3. Click on the Invoices tab. 

  4. Here you can view all your invoices and download them directly as PDFs.

How can I tell if my subscription is active?

You can check at any time which features and add-ons are linked to your account.

  1. Navigate to Company Profile > Contract & Billing.

  2. View the information on the Overview tab. 

  3. Here you can see which subscription you’re currently using and which additional options (such as boosters) are active.

How can I update my billing information?

It is important to keep your information up to date for accurate record-keeping. You can manage this yourself:

  1. Go to Company Profile > Contract & Billing.

  2. Click the Billing Information tab.

  3. Click the Edit button. 

  4. Update the desired information and click Save.

Frequently Asked Questions (FAQ)

Question: What should I do if I have a specific question about an invoice? Answer: When asking questions about an invoice, always include the relevant invoice number. You can ask your question via the chat feature on the platform or send an email to support@12Build.com.

Question: Can I also specify a different email address for receiving invoices? Answer: Yes, you can change this under the 'Billing Information' tab. This ensures that invoices are sent directly to the correct administrative department.

Troubleshooting

  • Symptom: I don’t see the “Contract & Billing” menu in my list.

    • Cause: You likely do not have administrator rights for the company profile.

    • Solution: Ask the main administrator within your organization to adjust your permissions or download the invoices for you.

  • Symptom: I received an invoice via email, but I don’t see it in 12Build.

    • Cause: The invoice may be linked to a different contract number or a different location within your company group.

    • Solution: Check that you are logged in to the correct location or contact support via the chat button.