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How can I send a message to the General Contractor?

In this article, you will learn how to contact the General Contractor as a Subcontractor and how to add attachments to your message.

What will you find in this article?

  • Sending from the request: Respond directly from the received email.

  • Sending from the dashboard: Quickly compose a message from your project overview.

  • Communication management: Reply to messages or compose new ones via the inbox.

  • Message options: Adding attachments and using templates.

Summary

You can send a message to the General Contractor by clicking directly on the button in the Request for Proposal or via the project dashboard in 12Build. Additionally, in the 'Communication' menu, you can view previous messages, reply to them, or compose a completely new message, including attachments.

Prerequisites and Target Audience

This article is intended for subcontractors and construction specialists who have received a Request for Proposal or are working on a project in 12Build. You need login credentials for the 12Build environment for options 2 and 3.

Options for sending a message

There are three ways to communicate with the General Contractor, depending on where you are in the process.

Option 1: From a Request for Proposal

  1. Open the Request for Proposal you received via email.

  2. Click the "Reply / I have a question" button.

  3. You will be automatically redirected to the 12Build platform to type your message. 

Option 2: From the Project dashboard

  1. Log in to your 12Build account.

  2. Go to the relevant project on your dashboard.

  3. Click the "Send Message" button. 

Option 3: From the Communication

  1. In the menu, navigate to Projects and then to Communication.

  2. Here you will find an overview of all sent and received messages.

  3. Reply: Click the Reply button at the bottom of a received message.

  4. New message: Click the red Compose button to start a new conversation. 

Compose and send the message

When composing a message, you have various tools at your disposal.

  1. Type your text in the text field or use an existing template.

  2. Add attachments: Click the attachment option in the bottom-left corner of the screen to send documents to the General Contractor.

  3. Click the Send button to transmit the message.

Frequently Asked Questions (FAQ)

Question: Can the general contractor also see my message if I reply directly through my own email program (such as Outlook)? Answer: It is recommended to respond via the 12Build environment. This ensures the message is immediately linked to the correct project and is easily accessible to the general contractor.

Question: Can I send multiple attachments at once? Answer: Yes, using the option at the bottom left of the message screen, you can select documents and add them to your message.

Troubleshooting

  • Symptom: I cannot log in to send a message.

    • Cause: You may not have an activated account yet or you may be using the wrong login credentials.

    • Solution: Refer to the article on logging in to 12Build or use the chat button at the bottom right of the screen for support.

  • Symptom: The "Reply" button in the email isn't working.

    • Cause: An outdated browser or a security setting is blocking the link.

    • Solution: Manually copy the link to your browser or log in directly to 12Build.nl to access the project via the dashboard.