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In this article, you will learn why you receive a security email as soon as a cookie is placed and how to prevent receiving this notification unnecessarily often by adjusting your browser settings.

What will you find in this article?

  • Understanding the security email: What the email means and what action you should take.

  • Checking the IP address: How to determine if the notification is safe.

  • Preventing repeated notifications: How to adjust your browser settings to retain cookies.

Summary

When 12Build places a cookie in your browser, you will receive a security email containing an IP address. If this is your IP address, you can ignore the email; if not, you should change your password immediately. If you receive repeated notifications, your browser settings are likely configured to delete cookies each time.

Requirements and Target Audience

This article applies to all 12Build users who log in via a web browser. You need access to your own email account to check the security notifications.

Understanding the security email

To provide the best experience, 12Build uses cookies. As soon as a cookie is placed in your browser, our system automatically sends a security email.

  1. Open the email you received from 12Build.

  2. Check the IP address listed in the text.

  3. Compare this to your own IP address.                                             

Checking your IP address

Depending on the result of your check, take the following steps:

  • Is the IP address yours? You don’t need to do anything. You can safely ignore and delete the email.

  • Is the IP address not yours? This may indicate unauthorized access. Immediately reset your password using the link in the email or via the login page. [Image: The link in the email to reset the password]

Preventing repeated notifications

If you are prompted to accept cookies each time you visit the website, thereby triggering repeated security emails, this indicates that your browser is not retaining the cookie.

  1. Check your browser settings. Your browser is likely configured to not store cookies or to delete them periodically.

  2. Adjust the settings so that cookies from 12Build are accepted and saved.

  3. If this does not resolve the issue, please contact your system administrator to adjust the browser configuration.                       

Frequently Asked Questions (FAQ)

Question: Why does 12Build send these emails? Answer: This is an extra security measure to prevent unauthorized individuals from accessing your account on another device or location without your knowledge.

Question: How do I determine my IP address? Answer: You can ascertain this by searching for "What is my IP" in a search engine. The address that appears there should match the address stated in the email.

Troubleshooting

  • Symptom: I have to accept cookies every day.

    • Cause: The browser is in "incognito mode" or deletes all browsing data when closed.

    • Solution: Disable the automatic deletion of cookies in your browser’s privacy settings.

  • Symptom: I changed my password, but I’m still receiving emails.

    • Cause: You are likely logging in from different locations or devices (for example, at home and at the office).

    • Solution: This is normal; a new cookie notification is sent once for each new device or IP address.