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Access an expired login link

If the link in a Request for Proposal no longer works, it is usually because the validity period has expired. In this article, we explain how you can still access the project documents and what to do if you do not have login credentials.

What will you find in this article?

What will you find in this article?

  • Reason for the notification: Why a link in the email expires.

  • Login and password management: How to access documents after the expiration date.

  • Access for new users: What to do if you do not have an account yet. 

Summary

For security reasons, links in requests for proposals are valid for 30 days. After this period, you can still view the documents by manually logging in to the 12Build environment or by requesting a new password.

Terms and target audience

This article is intended for subcontractors and suppliers who have received a Request for Proposal via 12Build, but for whom the direct link in the email has expired. You will need an activated account or assistance from your internal administrator.

Reason for the notification

The direct access links included in 12Build email notifications have a limited validity period. This is a security measure to prevent unauthorized access to sensitive project information if an email is forwarded or intercepted. After a period of 30 days, the automatic token expires and manual authentication is required.

Login and password management

If you receive a notification that a link is no longer valid, follow these steps to view the project information:

  1. Click the link in the Request for Proposal email.

  2. View the message on the screen indicating that the link is older than 30 days.

  3. Enter your username and password in the Login section.

  4. Click the Log In button. You will now be redirected to the relevant Request for Proposal and project documents.

  5. If you no longer remember your password, click the "Forgot your password?" link.
                                           

  6. Enter your email address. You will immediately receive an email with your username and a link to set a new password. 

Access for new users

If you have received the email but do not yet have your own account within your company’s 12Build environment, you cannot log in immediately using the link. In that case, a colleague with administrator rights within your organization must create an account for you. Once this account is activated, you can still access the documents by following the steps above.

Frequently Asked Questions (FAQ)

Question: Why doesn’t my link to the proposal or the documents work anymore? Answer: For security reasons, direct links in emails are valid for a maximum of 30 days. After this period, you must log in with your username and password to ensure the security of the project data.

Question: I received an email from a colleague but I can’t log in—what should I do? Answer: If the request was forwarded to you and you don’t have an account yet, your internal administrator can create an account for you within your organization’s 12Build environment.

Troubleshooting

  • Symptom: You see the message "Link expired" and don’t know who the administrator is within your company.

    • Cause: An account hasn’t been created for you, or the administrator role is unknown.

    • Solution: Use the Chat feature within the 12Build platform. Our support staff can immediately tell you who the administrator is within your organization.

  • Symptom: You do not receive an email after clicking "Forgot password."

    • Cause: The email address is not recognized in the system, or the email has been filtered into the spam folder.

    • Solution: Check your junk mail folder or contact your internal administrator to verify which email address is linked to your account.