How do I link my locations?

What will you find in this article?

• Summary: How to link multiple locations to work more efficiently.

• Prerequisites and target audience: What needs to be set up before you can link locations.

• Linking locations: Step-by-step instructions for the linking process.

• Verification: How to confirm the connection via email.

Summary

By linking your locations, you can easily switch between different business locations without having to log in repeatedly. This process is managed through your account settings and is completed via a verification email.

Requirements and target audience

This article is intended for users who have access to multiple locations within 12Build.

• Email address: The link functions based on your email address. If you use different addresses, temporarily adjust them to the same address in your account settings.

• Company group: The locations must be in the same 'company group'. Contact your group administrator or support@12build.com if you’re unsure whether this is the case.

Linking locations

Linking your accounts starts in your personal settings within the platform.

1. Click My Account in the top right corner of the screen.

2. In the menu, go to the Locations tab. 
   

3. Click the Link my locations button. 

Verification

To ensure the security of your accounts, the link must be confirmed via email.

1. In the screen that opens, click the Send verification email button. 
   

2. You can now close the current window in 12Build.

3. Open your email inbox and look for the email from 12Build.

4. In the email you received, click the Manage Locations button. 
   

Frequently Asked Questions (FAQ)

Question: What should I do if I use different email addresses at different locations? Answer: You can temporarily change the email address in one of the accounts so that they match. After linking them, you can revert this if necessary.

Question: Why don’t I see a certain location in the list? Answer: This location is likely not in the same ‘company group’. You can ask the group administrator within your company or the 12Build support department to check this.

Troubleshooting

• Symptom -> The 'Link my locations' button is not visible.

  • Cause -> You are currently linked to only one location, or the locations are not configured correctly in the company structure.

  • Solution -> Contact support@12build.com to have them check whether the locations are in the same group.

• Symptom -> I am not receiving the verification email.

  • Cause -> The email may have ended up in your junk mail (spam) folder.

  • Solution -> Check your spam folder or click the button again in 12Build to resend the email.