What will you find in this article?
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Viewing received evaluations: How to navigate to the overview of your scores.
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Viewing and responding to evaluations: The steps to open an evaluation and provide a public or private response.
Summary
You can view received evaluations in the Evaluator under the Evaluations > Received Evaluations menu. If you receive an unsatisfactory rating, you have seven days to respond via a public comment or a private message, after which the client may decide to adjust the rating.
Terms and Target Audience
This article is intended for subcontractors who have received reviews from clients via the 12Build Evaluator. You must be logged in to the Evaluator environment to view the full details or to respond.
View received evaluations
All feedback that clients have left about your company is collected in one central location.
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Log in to the 12Build Evaluator.
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In the top-left corner of the dashboard, click the Evaluations module.
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On the left side of the screen, select the Received Evaluations option.
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You will now see a list showing the evaluator’s name, the date submitted, and the rating given.
View and respond to an evaluation
If an evaluation requires clarification or contains a failing grade, you can take immediate action.
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Click the three dots at the end of the line for the relevant evaluation.
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Select the option to view the evaluation in more detail.
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In the details screen, you have two options for communicating:
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Public response: Use this option to post a response that is visible to others alongside the review.
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Private message: Use this option to send a confidential message to the specific evaluator at the client.
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Frequently Asked Questions (FAQ)
Why isn’t my failing grade visible on my profile yet? For a failing grade, 12Build applies a one-week waiting period. This gives you the opportunity to discuss the matter with the client and resolve any misunderstandings before the score is made public.
Can a client still change a rating? Yes, based on your response or the private message, the client may decide to revise the review and the corresponding rating.
Troubleshooting
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Symptom: I received an email about an evaluation, but I don’t see it in the overview.
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Cause: You may be looking under 'My Evaluations' (sent by you) instead of 'Received Evaluations'.
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Solution: On the left side, click specifically on "Received evaluations" to view evaluations from others.
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Symptom: The option to respond is no longer available.
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Cause: If the rating is unsatisfactory, the one-week response period has expired, or the evaluation has already been published permanently.
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Solution: In this case, send a private message to the evaluator to request an explanation or adjustment.
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