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Security within 12Build

In this article, you will learn about the measures 12Build takes to prevent unauthorized access to customer data and the security features you can use as a user.

What will you find in this article?

  • Two-factor authentication: Adding an extra layer of security to your account.

  • Stricter password requirements: The criteria a secure password must meet.

  • Security notifications: How 12Build notifies you of changes or new logins.

  • Account management and sessions: Information about linking accounts, staying logged in, and the login overview.

  • Subcontractor Status: Notifications regarding the approval of contacts.

Summary

When 12Build places a cookie in your browser, you will receive a security email containing an IP address. If this is your IP address, you can ignore the email; if not, you must change your password immediately. If you receive repeated notifications, your browser settings are likely configured to delete cookies each time.

Terms and target audience

This article is relevant for all 12Build users who log in via a web browser. You need access to your own email account to check the security notifications.

Understanding the security email

To provide the best experience, 12Build uses cookies. As soon as a cookie is placed in your browser, our system automatically sends a security email.

  1. Open the email you received from 12Build.

  2. Check the IP address listed in the text.

  3. Compare this to your own IP address. 

Checking your IP address

Depending on the result of your check, take the following steps:

  • Is the IP address yours? You don’t need to do anything. You can safely ignore and delete the email.

  • Is the IP address not yours? This may indicate unauthorized access. Immediately reset your password via this link or through the login page. 

Preventing repeated notifications

Are you asked to accept cookies every time you visit the website, causing you to receive the security email repeatedly? This indicates that your browser is not saving the cookie.

  1. Check your browser settings. Your browser is likely configured to not store cookies or to delete them periodically.

  2. Adjust the settings so that cookies from 12Build are accepted and stored.

  3. If this does not resolve the issue, please contact your system administrator to adjust the browser configuration.

Frequently Asked Questions (FAQ)

Question: Why does 12Build send these emails? Answer: This is an extra security measure to prevent unauthorized individuals from accessing your account on another device or location without your knowledge.

Question: How do I determine my IP address? Answer: You can ascertain this by searching for "What is my IP" in a search engine. The address that appears there should match the address stated in the email.

Troubleshooting

  • Symptom: I have to accept cookies every day.

    • Cause: The browser is in "incognito mode" or deletes all browsing data when closed.

    • Solution: Disable the automatic deletion of cookies in your browser’s privacy settings.

  • Symptom: I changed my password, but I’m still receiving emails.

    • Cause: You are likely logging in from different locations or devices (for example, at home and at the office).

    • Solution: This is normal; a new cookie notification is sent once for each new device or IP address.