How can I verify my account, and how do I set up two-step verification?

What will you find in this article?

• Summary: A brief overview of additional security and two-factor authentication.

• Requirements and target audience: What you need to use 2FA.

• Verifying actions: How to perform two-factor authentication when changing your information.

• Setting up two-factor authentication (2FA): Steps to link your account to an authenticator app.

• Logging in with 2FA: How the login process changes after activation.

Summary

Before changing sensitive data, 12Build requires additional verification via your password, email, or an authenticator app. By setting up two-factor authentication (2FA), you add an extra layer of security to the login process using an external app.

Requirements and target audience

This article is relevant for all users who want to add extra security to their account.

• Availability: Don’t see the option? As a general contractor, your (sub)administrator can enable this. Are you a Subcontractor? Then email support@12build.com.

• Requirements: A smartphone with an authenticator app such as Google Authenticator, Microsoft Authenticator, or LastPass Authenticator.

Verifying actions

When you modify users’ personal data or access rights, the system will request additional authentication.

1. When prompted for verification, choose from the following options:

   • Enter your password.

   • Request a link via email.

   • Use the code from your authenticator app (if 2FA is enabled).

2. If you wish to execute multiple actions in succession without verifying each time, select the option “Don’t ask me for authentication again for the next 10 minutes.” 
   

Set up two-factor authentication (2FA)

Follow these steps to link your account to a security app.

1. Click My Account in the top-right corner of the menu.

2. Navigate to the Security tab. 
   

3. On the right side, click the "Enable two-step verification" button.

4. Enter your password to verify.

5. A QR code will appear on the screen. Scan it with your authenticator app or manually enter the code listed below the QR code. 

6. Your account is now linked.

Signing in with two-step verification

Once 2FA is enabled, your password alone is no longer sufficient to log in.

1. Enter your username and password on the login page (or use Single Sign-On).

2. Open the authenticator app on your phone.

3. Enter the temporary numeric code from the app on the 12Build login screen to gain access. 
   

Frequently Asked Questions (FAQ)

Question: Which authenticator apps can I use for 12Build? Answer: You can use Google Authenticator, Microsoft Authenticator, or LastPass Authenticator (available for both Android and iOS).

Question: What should I do if I lose my phone with the authenticator app? Answer: In that case, contact 12Build’s support team immediately at support@12build.com to have your 2FA settings reset.

Troubleshooting

• Symptom -> I don’t see the two-step verification option in my menu.

  • Cause -> The feature has not yet been enabled for your account or organization.

  • Solution -> Ask your (sub)administrator to enable this or contact support@12build.com.

• Symptom -> The code from my app is not accepted.

  • Cause -> The time on your phone may not be synchronized with the server.

  • Solution -> Check that the time settings on your phone are set to 'automatic' and try again with a new code.