What happens if an evaluation results in a failing grade?

What will you find in this article?

• Score between 1 and 4: The procedure for very low ratings and the role of the administrator.

• Score of 5: How the quarantine period works for a close call.

• Quarantine and appeal: Extending the response period and dispute resolution.

Summary

Reviews with a failing grade (1 through 5) are not published immediately. They are first placed in the "Pending" or "Quarantine" status. This gives the administrator the opportunity to assess the criticism and allows the reviewed party one week to respond or file an appeal before the score appears permanently on the profile.

Terms and Target Audience

This article is relevant for administrators, initiators, and evaluated subcontractors. The process is designed to ensure the quality of feedback within the 12Build Evaluator and to facilitate professional coordination between partners.

Evaluation with a score between 1 and 4

If the score is very low, publication is immediately paused for internal review.

1. Status 'On hold': The evaluation is not yet visible to the evaluated party. Only the evaluator, initiator, and administrator receive a notification.

2. Editing: The evaluator can still change the score or explanation at this stage.

3. Administrator review:

   • Approved: The administrator moves the evaluation to 'Quarantine'. The evaluated party is only informed at this point.

   • Closed: The administrator decides not to publish the evaluation at all.

Evaluation with a 5

A score of 5 is considered a borderline failing grade and immediately enters a transparent process.

1. 'Quarantine' status: The evaluated party immediately receives an email with the score and explanation.

2. Response period: The evaluated party has one week to submit a one-time substantive response.

3. Publication: If no response is received after one week, the evaluation is automatically published. 

Extending the quarantine period

If more time is needed for coordination between the general contractor and the subcontractor, the deadline can be adjusted.

• Extend: The administrator, initiator, or evaluator can extend the quarantine period once by one week. All parties involved will receive a notification.

• Reset: The administrator can always reset an evaluation from quarantine back to 'On hold' to postpone publication.

Filing an objection

If a party fundamentally disagrees with the assessment, an objection may be filed.

1. Notification: The evaluated party files an objection with the administrator of the evaluating party.

2. Processing: The administrator sets the status to 'On hold' while the objection is being investigated.

3. Decision:

   • Objection granted: The status becomes 'Closed' (no publication).

   • Objection denied: The administrator publishes the evaluation immediately, skipping the quarantine period.

Frequently Asked Questions (FAQ)

Can a published review still be removed? In exceptional cases, 12Build may, in consultation with the reviewing party, decide to set a review that has already been published to 'Closed'.

Can everyone see my response to an unsatisfactory rating? Yes, if you respond during the quarantine period, this response will be displayed upon publication as a rebuttal to the relevant score.

Troubleshooting

• Symptom: The week has passed, but the evaluation is not yet visible.

  • Cause: The quarantine period was likely extended manually, or the administrator reset the status to 'On hold'.

  • Solution: Check the current status of the specific evaluation in the dashboard.

• Symptom: I disagree with a score, but the 'Respond' button is not functioning.

  • Cause: You may officially respond only once per evaluation. If a response has already been submitted, the feature is disabled.

  • Solution: Contact the other party’s administrator via a private message or outside the system.