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This visit marked the beginning of a long-term collaboration between Quattro Expertise and 12Build. What started as a simple marketplace for sharing quotations has evolved into an indispensable tool for Quattro Expertise's daily operations.
About Quattro Expertise
Quattro Expertise is known for its role in construction and infrastructure projects, protecting the surrounding environment from potential damage. With two product groups, they ensure that local residents are well-informed and that damage claims are prevented. Before the construction begins, Quattro Expertise thoroughly documents the existing conditions with building surveys. During this, they closely monitor the situation with sensors to ensure that everything proceeds safely.
This approach eliminates any ambiguities and reassures local residents. This method is also referred to as 'damage-free construction,' where both legitimate and illegitimate damage claims are avoided by providing advice in advance and thoroughly mapping out the construction situation.
The beginning of the collaboration
In the early years, 12Build primarily functioned as a marketplace where Quattro could quickly and easily share their quotations with general contractors. What especially stood out was the presence of the many general contractors on the platform. 'On the platform, we are a relatively small company, but thanks to your attention, we have truly become more visible in the market.
"It's great to see that you're focusing on a niche, rather than just the large contractors and suppliers. The platform made us visible, which gave us the opportunity to secure valuable projects," says Boris. "Despite the competition, it gave us a chance to stand out to general contractors. It's actually quite fun how competitive the platform is; it keeps things challenging."
The use is changing
Today, Quattro Expertise uses 12Build in a much more comprehensive way. The platform is not only a place to receive, manage, and send quotations and requests, but also a tool to optimize visibility and findability.
"We have used 12Build all these years and will continue to do so in the future because it's very easy to use. It's clear what you need to do and what impact it has. Anyone can work with 12Build and understand what they need to do," Boris explains. "But even if I run into an issue, I just call Mario from 12Build, and we discuss it thoroughly. He always resolves the problem as quickly and effectively as possible."
Feedback is always welcome
One area in which Boris is further developing is the algorithm of 12Build. ''There are times when unpaid company profiles rank higher than ours. Fortunately, it's very easy to reach out to Mario. He always provides excellent assistance, and together we work on optimizing our company profiles.''
The collaboration between Quattro Expertise and 12Build has always been based on open communication and mutual feedback. The openness and transparency of 12Build are aspects that Boris appreciates. ''When we provide feedback on new features or issues, 12Build listens to us seriously and takes action on it. That strengthens our partnership.''
During major updates of the platform, Quattro is often asked to act as a test client and provide feedback. ''When 12Build underwent a redesign, we provided feedback that was immediately implemented. Existing features were significantly revamped, making them work much better. For example, Jacolien showed me the new portal, and we discovered that the placement and input options for the company description weren't quite right and that information was missing. Quattro Expertise then proposed this new feature, and it was actually added to the platform. This shows that they really listen to their customers,'' Boris explains.
Still successful after ten years of use
In the past ten years, Quattro Expertise has made significant steps thanks to the collaboration with 12Build. ''After ten years of use, 12Build has truly become a matter of course. It feels completely normal to use 12Build. We use the platform to receive quotations in order to optimize the flow of projects.''
A future full of opportunities
The 12Build platform is used in a versatile way at Quattro Expertise, and because it can be applied so diversely, it remains relevant over the years. An interesting way to use the platform is for marketing. ''For marketing, 12Build is very appealing. Quattro Expertise's visibility has increased through its use, and we can now efficiently connect with clients,'' says Boris.
A key feature of 12Build is tracking quotation requests and response times. ''We ensure that our response times remain high, which helps us be more visible and increases our chances of securing projects.''
For marketer Boris, 12Build is truly more than just a platform for quotation requests. ''It really serves as a kind of showcase for our company. We keep our company page updated with new projects and references to demonstrate what we can do.'' Additionally, 12Build provides market statistics that give insight into the competition, which helps Boris position Quattro Expertise even better in the market. The openness and transparency of 12Build are aspects that Boris appreciates. ''As previously mentioned, they really act on the input a company provides. Companies are kept informed, and there is good communication. That strengthens our collaboration.''
The collaboration between Quattro Expertise and 12Build has proven to be extremely valuable over the past ten years. From visibility and establishing connections to continuously improving and adapting company profiles, 12Build plays a crucial role in the success of Quattro Expertise. With an eye on the future, Quattro Expertise, supported by 12Build, remains innovative and growing in the dynamic construction sector.
Boris Tebrunsvelt
Marketer at Quattro Expertise
